CONSULTANCY

Operation


Only solid operating systems and structures serve as the foundations of a successful business. As spas offer unique and relaxing environments for guests, they also require special approaches for effectively developing staff. Through experience, we know how to motivate, educate and inspire employees. We’ll recommend staffing levels, competitive wage structures and operating schedules appropriate to your operation. With a keen understanding of the many details that deliver an exceptional guest experience, we will develop standard operating procedures to provide your staff with clear expectations of specific job requirements giving them fundamental tools for success.

 
Deliverables:

  1. On-site preopening assistance
  2. Operational and financial structure
  3. Standard operating procedures, setup and menu
  4. Recruitment including: organizational structure, staff recruitment, staff manning guide
  5. Training including: therapy and service protocols, management, customer relationship training, product training
  6. Retail strategies
  7. Housekeeping and maintenance protocol

 

 
 

OTHER CONSULTING SERVICES